Strategic CX Account Manager — Growth & Retention

SmartRecruiters, Inc.; Hatfield Township (PA); Sur place; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision, life and disa­

Paid time off

Wellness benefits

Employee discount program

Tuition assistance

Résumé du poste

Veolia's Clean Earth division seeks a Customer Experience Account Manager to partner with sales, manage designated accounts, and drive growth while reducing churn. You will serve as the strategic liaison and own the customer relationship within your territory.

Responsibilities include conducting business reviews, expanding service offerings, monitoring account health with analytics, coordinating with CX specialists, and mentoring teammates, with travel up to 30%.

Qualifications

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
• Minimum 3 years in customer service or account management (5 years with high school diploma).
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 30%.

Responsabilités

• Serve as the primary relationship owner for assigned territory accounts.
• Engage with customers to understand needs and deliver accordingly.
• Manage account performance against territory quota and roster metrics.
• Conduct regular customer business reviews and present strategic insights cross-functionally.
• Proactively reduce churn and identify opportunities to expand service offerings.
• Quote accounts using the existing price book and strategic account approach.
• Answer customer questions and address concerns in a timely manner.
• Monitor account health through analytics and proactive engagement; manage onboarding of new accounts.
• Partner with regional Territory Account Managers to generate new profiles and communicate status.
• Escalate service issues and ensure closed-loop resolution; support pricing alignment and SLA adherence.
• Generate actionable customer and performance reports to support goals.
• Mentor team members and lead team huddles as requested.

Connaissances

Communication

Analytical

Organizational skills

Travel readiness

Formation

Bachelor’s degree in business, Environmental Sciences, Marketing, or related field

Outils

CRM Microsoft Office Suite

Salesforce.com

Description du poste

Veolia's Clean Earth division seeks a Customer Experience Account Manager to partner with sales, manage designated accounts, and drive growth while reducing churn. You will serve as the strategic liaison and own the customer relationship within your territory.

Responsibilities include conducting business reviews, expanding service offerings, monitoring account health with analytics, coordinating with CX specialists, and mentoring teammates, with travel up to 30%.