Customer Experience & Order Management Lead

Veolia North America, LLC; Glencoe (AL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401(k) plan

Paid time off

Volunteer opportunities

Job summary

Veolia North America, LLC is seeking a Customer Experience Specialist to act as the internal liaison among customers, CXAM, operations, and billing. The role emphasizes order accuracy, progression, and timely invoicing to ensure client satisfaction.

Ideal candidates bring a Bachelor’s degree with strong communication and analytical skills, plus knowledge of CRM and MS Office. Travel up to 10% may be required, with a focus on delivering excellent service and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Strong communication, analytical and organizational skills.
• Willingness to travel up to 10%.

Responsibilities

• Create and manage orders ensuring completeness and pricing.
• Schedule and coordinate work with operations and customers.
• Track orders through service to invoicing and closure.
• Communicate status to customers, CXAM, and operations.

Skills

Strong communication

Analytical

Organizational skills

Customer service mindset

Education

Bachelor’s degree in business, Environmental Sciences, Marketing, or related field

Tools

Microsoft Office Suite

CRM software

Job description

Veolia North America, LLC is seeking a Customer Experience Specialist to act as the internal liaison among customers, CXAM, operations, and billing. The role emphasizes order accuracy, progression, and timely invoicing to ensure client satisfaction.

Ideal candidates bring a Bachelor’s degree with strong communication and analytical skills, plus knowledge of CRM and MS Office. Travel up to 10% may be required, with a focus on delivering excellent service and cross-functional collaboration.