Customer Experience & Order Management Specialist

SmartRecruiters, Inc.; Colvin (AL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

401(k) plan

Paid time off

Job summary

Veolia is seeking a Customer Experience Specialist to act as the liaison between customers, CX account managers, service operations, and billing. You will ensure order accuracy, progression, and timely invoicing while collaborating with operations and sales to exceed customer expectations.

Responsibilities include coordinating order creation, scheduling, invoicing, and ongoing order management, with a focus on improving customer experience and driving metrics. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
• Preferred 2 years in customer service (order management) or 5 years minimum with high school diploma.
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 10%.

Responsibilities

• Create and fulfill complete orders with pricing, active profiles, supplies, labor, transportation, and inventory.
• Schedule work with operations using systems like Preview and CORE.
• Follow order progression through service to ensure full invoicing and closure of orders.
• Finalize orders before invoicing and cross-reference service details with operations.
• Engage with operations to push orders to completion and maintain customer satisfaction.
• Provide information to CX, operations, and sales to service customers right the first time.
• Escalate service issues and drive improvements through to completion.
• Track metrics and participate in cross-functional meetings and reporting.
• Mentor team members, lead meetings, and contribute to team growth.

Skills

Communication

Analytical thinking

Organizational skills

Education

Bachelor’s degree in business or related field

Tools

CORE system

Preview

SPAK

Steriwise

Job description

Veolia is seeking a Customer Experience Specialist to act as the liaison between customers, CX account managers, service operations, and billing. You will ensure order accuracy, progression, and timely invoicing while collaborating with operations and sales to exceed customer expectations.

Responsibilities include coordinating order creation, scheduling, invoicing, and ongoing order management, with a focus on improving customer experience and driving metrics. Travel up to 10% may be required.