Customer Experience & Order Management Specialist

Veolia North America, LLC; Peachtree Corners (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off (PTO)

401(k) plan enrollment

Job summary

Veolia North America, LLC seeks a Customer Experience Specialist to act as the internal liaison among customers, CXAM, operations and billing. You will ensure order accuracy, coordinate scheduling, and drive on-time invoicing, while maintaining strong cross-functional communication to meet customer expectations.

Ideal candidates bring strong order management experience, CRM and ERP familiarity, and excellent communication and organizational skills, with willingness to travel up to 10% as needed.

Qualifications

• High school diploma or GED required.
• Prefer 2 years in customer service or order management (5 years with HS diploma).
• Strong communication and organizational skills.

Responsibilities

• Order creation: ensure complete, accurate orders with pricing and required resources.
• Order scheduling: coordinate with operations to meet service timelines.
• Order follow-up: track progression to billing after service completion.
• Order invoicing: finalize orders and cross-check service details.
• Order management: monitor open orders and communicate status to customers.
• Internal customer experience: bridge between CX, operations and sales.

Skills

Order management

CRM

Microsoft Office Suite

Communication

Analytical skills

Organizational skills

Willingness to travel

Education

High School Diploma or GED

Tools

CORE

Preview

SPAK

Steriwise

Job description

Veolia North America, LLC seeks a Customer Experience Specialist to act as the internal liaison among customers, CXAM, operations and billing. You will ensure order accuracy, coordinate scheduling, and drive on-time invoicing, while maintaining strong cross-functional communication to meet customer expectations.

Ideal candidates bring strong order management experience, CRM and ERP familiarity, and excellent communication and organizational skills, with willingness to travel up to 10% as needed.