Strategic CX Account Manager for Growth & Retention

Veolia; Hatfield Township (PA); Presencial; USD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Resumo da oferta

Veolia, partnering with Clean Earth, is seeking a Customer Experience Account Manager to act as the strategic liaison for designated territory accounts. You will help mitigate churn, drive growth, and deliver best-in-class service by leveraging data-driven insights and cross-functional collaboration.

Key duties include managing account health, conducting business reviews, and collaborating with TAMs to align pricing, invoices, and SLAs.

Qualificações

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
• Minimum 3 years in customer service or account management (5 years with high school diploma).
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.

Responsabilidades

• Serve as the primary relationship owner for assigned territory accounts.
• Engage with customers to understand needs and ensure service delivery.
• Manage account performance against territory quota and roster metrics.
• Conduct regular customer business reviews and present strategic insights cross-functionally.

Conhecimentos

Communication

Analytical thinking

Organizational skills

CRM proficiency

Travel readiness

Formação académica

Bachelor's degree in business or related field

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Veolia, partnering with Clean Earth, is seeking a Customer Experience Account Manager to act as the strategic liaison for designated territory accounts. You will help mitigate churn, drive growth, and deliver best-in-class service by leveraging data-driven insights and cross-functional collaboration.

Key duties include managing account health, conducting business reviews, and collaborating with TAMs to align pricing, invoices, and SLAs.