Growth-Focused CX Account Manager

Clean Earth; Hatfield Township (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Job summary

Clean Earth is seeking a Customer Experience Account Manager to act as a strategic liaison with the sales team and manage designated territory accounts. You will drive customer growth, mitigate churn, and deliver data-driven insights to strengthen partnerships.

The role requires presenting strategic insights, managing contracts and onboarding, and collaborating with regional teams to align pricing, invoices, and SLAs, while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum 3 years in customer service or account management; 5 years with high school diploma.
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 30%.

Responsibilities

• Serve as the primary relationship owner for assigned territory accounts.
• Engage with customers to understand needs and ensure delivery.
• Manage account performance against territory quota and roster metrics.
• Conduct regular customer business reviews and present strategic insights cross-functionally.
• Proactively reduce churn and identify opportunities to expand service offerings.
• Quote accounts using the price book and strategic account approach.
• Monitor account health through analytics and proactive engagement.
• Collaborate with CX Specialists to ensure order completeness and fulfillment.
• Partner with regional TAMs to generate new profiles and communicate approval status.
• Track customer satisfaction and monitor account performance.
• Mentor team members and lead team huddles as requested.

Skills

Strong communication

Analytical skills

Organizational skills

Travel willingness

Education

Bachelor’s degree in business, Environmental Sciences, Marketing, or related field

Tools

Salesforce.com

Microsoft Office Suite

Job description

Clean Earth is seeking a Customer Experience Account Manager to act as a strategic liaison with the sales team and manage designated territory accounts. You will drive customer growth, mitigate churn, and deliver data-driven insights to strengthen partnerships.

The role requires presenting strategic insights, managing contracts and onboarding, and collaborating with regional teams to align pricing, invoices, and SLAs, while maintaining high customer satisfaction.