Strategic Customer Success & Technical Training Lead

Amphenol Communications Solutions; San Jose (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive Compensation

Opportunity for Global Impact

Growth and Advancement

Commitment to Diversity

Job summary

A leading technology firm in Santa Clara seeks a Customer Success & Technical Training Manager to ensure customers achieve maximum value from products and services. This role combines strategic leadership and technical training for a seamless customer journey. Candidates should have 10+ years in customer success and proven leadership skills in technology settings. Competitive compensation and benefits are offered.

Qualifications

• 10+ years of experience in customer success, technical training, or customer-facing roles in electronics.
• Proven experience in managing cross-functional teams and global customer programs.
• Exceptional communication, coaching, and stakeholder management skills.

Responsibilities

• Define and implement a customer success strategy aligned with business goals.
• Lead the development and delivery of technical training programs for customers.
• Establish KPIs to measure customer success performance.

Skills

Customer Centricity

Quality Mindset

Problem-Solving Orientation

Analytical Thinking

Collaboration & Influence

Adaptability & Agility

Leadership & Coaching

Education

Bachelor’s degree in Engineering, Business, or related field

MBA or Master’s preferred

Tools

CRM Tools

ERP Tools

BI Tools

MES Tools

Job description

A leading technology firm in Santa Clara seeks a Customer Success & Technical Training Manager to ensure customers achieve maximum value from products and services. This role combines strategic leadership and technical training for a seamless customer journey. Candidates should have 10+ years in customer success and proven leadership skills in technology settings. Competitive compensation and benefits are offered.