Senior Technical Customer Success Lead

The10minutecareersolution; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A technology company in California is seeking a Technical Buyer Success Supervisor to engage with clients and ensure their success. This role involves building strong relationships with customers, addressing their needs proactively, and sustaining the overall client health. Ideal candidates will have a customer-focused mindset and technical understanding to guide clients effectively. Competitive compensation with base salary and bonuses based on retention targets is offered.

Qualifications

• Highly helpful and customer-obsessed individual.
• Technical enough to support clients without outside help.
• Ability to build relationships with key client stakeholders.
• Strong focus on client success and retention.

Responsibilities

• Engage with 30-60 paying clients to ensure retention.
• Build relationships with key stakeholders in each company.
• Monitor product usage and revenue data to ensure client health.
• Proactively resolve issues to prevent client departures.

Skills

Customer focus

Technical acumen

Relationship building

Proactive problem-solving

Job description

A technology company in California is seeking a Technical Buyer Success Supervisor to engage with clients and ensure their success. This role involves building strong relationships with customers, addressing their needs proactively, and sustaining the overall client health. Ideal candidates will have a customer-focused mindset and technical understanding to guide clients effectively. Competitive compensation with base salary and bonuses based on retention targets is offered.