Customer Success Training & Enablement Specialist

Infodesk; New York (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading SaaS platform provider seeks an experienced Customer Training & Enablement Specialist to design and deliver effective training programs. This role involves collaborating with Customer Success teams, creating training materials, and ensuring customers are confident using the platform. Ideal candidates have 3–6 years of relevant experience with strong instructional design skills. The position offers an excellent opportunity to impact customer success positively. Candidates from the East Coast are preferred.

Qualifications

• 3–6 years of experience in training, enablement, or customer education.
• Proven experience delivering live training.
• Strong skills in instructional design and content creation.

Responsibilities

• Design and deliver customer training programs on Infodesk products.
• Conduct live and recorded training sessions for customers.
• Create and maintain training materials and videos.

Skills

Training and enablement

Customer education

Instructional design

Content creation

Presentation skills

Job description

A leading SaaS platform provider seeks an experienced Customer Training & Enablement Specialist to design and deliver effective training programs. This role involves collaborating with Customer Success teams, creating training materials, and ensuring customers are confident using the platform. Ideal candidates have 3–6 years of relevant experience with strong instructional design skills. The position offers an excellent opportunity to impact customer success positively. Candidates from the East Coast are preferred.