Senior Technical Customer Success Manager

Search BizAthletes; Washington (District of Columbia); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Student loan assistance

Job summary

A fast-growing SaaS company is seeking a Senior Technical Customer Success Manager to maintain long-term client relationships and lead technical onboarding. The candidate should have over 4 years in the SaaS industry and experience as a Technical Customer Success Manager. This mid-senior level role offers the flexibility of remote work and includes competitive compensation with various benefits such as medical insurance and a 401(k) plan.

Qualifications

• 4+ years in the SaaS/software industry.
• 4+ years as a Technical Customer Success Manager.
• 4+ years leading technical implementations or integrations.

Responsibilities

• Own and maintain long-term client relationships.
• Lead technical onboarding, implementations, and integrations.
• Educate customers on product capabilities and best practices.

Skills

Client relationship management

Technical onboarding

Documentation skills

Organizational skills

Strong work ethic

Job description

Senior Technical Customer Success Manager

We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes, this role will make your impact visible and rewarded.

Base pay range

$120,000.00/yr - $150,000.00/yr

Benefits

• Year 1 Earnings Potential: $100,000 – $120,000+
• Retirement Plan (401k Match / IRA Options)
• Fully Remote Role
• Best‑in‑Class Vacation, PTO & Sick Time
• Company Gift Contests & Recognition Programs
• High Performer – 2025
• Users Most Likely to Recommend – 2025
• Easiest to Use – 2025

Responsibilities

• Own and maintain long‑term client relationships
• Lead technical onboarding, implementations, and integrations
• Educate customers on product capabilities and best practices
• Manage client reporting, account data, and success metrics
• Serve as a trusted advisor across technical and business stakeholders
• Identify and support upsell and cross‑sell opportunities

Qualifications

• 4+ years in the SaaS / software industry
• 4+ years as a Technical Customer Success Manager
• 4+ years leading technical implementations or integrations
• Experience managing multiple client accounts simultaneously
• Strong reporting, documentation, and organizational skills
• Strong work ethic with an ambitious, positive mindset
• Work with a product customers genuinely love
• High‑impact role with ownership and visibility
• Remote‑first culture with real flexibility
• Leadership invested in growth, promotions, and pay increases
• A company winning in the market—not trying to catch up

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Consulting and Information Technology

Industries

• Software Development

Benefits (inferred)

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Student loan assistance