Education Tech Customer Success Consultant | Travel 20-30%

Cengage Group; Tennessee; On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with higher education clients in Tennessee and beyond. You will drive adoption, renewals, and value realization by tailoring success plans and delivering proactive training.

Ideal candidates bring 5+ years in Sales or Customer Success, familiarity with LMS, and strong analytical and communication skills. Travel is required 20–30% for client sites and engagements.

Qualifications

• Bachelor’s degree preferred and 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with LMS platforms.
• Willingness to travel 20–30%.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning agility

Communication skills

Analytical thinking

Technical explanation

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to partner with higher education clients in Tennessee and beyond. You will drive adoption, renewals, and value realization by tailoring success plans and delivering proactive training.

Ideal candidates bring 5+ years in Sales or Customer Success, familiarity with LMS, and strong analytical and communication skills. Travel is required 20–30% for client sites and engagements.