Strategic Customer Success Consultant - Education Tech

Cengage Group; Nashville (TN); Remote; USD 67,000 - 88,000; Full time

Benefits offered by this job

Travel opportunities (20-30%)

Job summary

Cengage is seeking a Customer Success Consultant in the United States. You will be a strategic partner to customers in Tennessee and beyond, driving adoption of Cengage technology, renewal revenue, and long-term value. Some travel is required, and the role supports flexible location within the U.S.

You will develop success plans, provide proactive training, and advocate for customers during issue resolution, while leveraging data to identify opportunities for growth.

Qualifications

• Ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into insights.
• Ability to explain technical concepts in business terms.
• Experience in Sales or Customer Success preferred.

Responsibilities

• Act as the designated point of contact for customers and build enduring relationships.
• Achieve or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer objectives.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning agility

Excellent communication

Analytical skills

Explain technical concepts

Multitasking

Education

Bachelor's degree preferred

Job description

Cengage is seeking a Customer Success Consultant in the United States. You will be a strategic partner to customers in Tennessee and beyond, driving adoption of Cengage technology, renewal revenue, and long-term value. Some travel is required, and the role supports flexible location within the U.S.

You will develop success plans, provide proactive training, and advocate for customers during issue resolution, while leveraging data to identify opportunities for growth.