Strategic Customer Success Manager - Sales & Service Cloud

Salesforce, Inc.

Washington (IL)

Hybrid

USD 123,100 - 186,300

Full time

14 days+

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Job summary

Salesforce, Inc. is seeking a Customer Success Manager for Core Sales & Service Clouds within the Technology, Media, and Telecommunications segment.

You’ll own the end-to-end success journey for a portfolio of enterprise customers, driving adoption of Sales Cloud and Service Cloud and delivering measurable value. You’ll build trusted relationships with executives and cross-functional teams, monitor platform adoption, manage renewals, and coordinate AI-powered success workflows to protect

Qualifications

  • 4–6+ years in Customer Success, Account Management, or strategic SaaS role.

Responsibilities

  • Own the Signature Success experience for enterprise customers, driving adoption of Sales Cloud and Service Cloud.

Skills

Customer Success
Account Management
Executive Communication
SaaS Experience
Stakeholder Management
Sales Cloud / Service Cloud

Tools

Sales Cloud
Service Cloud
Omni-Channel Routing

Job description

Salesforce, Inc. is seeking a Customer Success Manager for Core Sales & Service Clouds within the Technology, Media, and Telecommunications segment.

You’ll own the end-to-end success journey for a portfolio of enterprise customers, driving adoption of Sales Cloud and Service Cloud and delivering measurable value. You’ll build trusted relationships with executives and cross-functional teams, monitor platform adoption, manage renewals, and coordinate AI-powered success workflows to protect

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