Customer Success Manager - Core (Sales & Service) Clouds - TMT

Leadout Capital; San Francisco (CA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Leadout Capital seeks a Customer Success Manager aligned to our Technology, Media, and Telecommunications sector. You will own the full lifecycle for large enterprise clients, driving adoption of Sales Cloud and Service Cloud to realize measurable business outcomes.

You will build trusted relationships with business and technical stakeholders, monitor health metrics, and lead reviews with a focus on renewals and long-term value realization.

Qualifications

• 4–6+ years in Customer Success, Account Management, or a strategic SaaS role.
• Experience managing large, complex enterprise accounts with multiple stakeholders.
• Experience with adoption and renewal motions in a multi-product environment.
• Hands-on experience supporting customers on Sales Cloud and Service Cloud.

Responsabilités

• Own the full Signature Success experience for customers and drive adoption of Sales Cloud and Service Cloud.
• Build trusted relationships with executives and translate capabilities into customer strategies.
• Monitor platform health, adoption metrics, and lead proactive reviews.
• Use AI tools and agent-based workflows to streamline success planning and QBR prep.

Connaissances

Executive communication

Stakeholder management

SaaS experience

Adoption strategy

Renewal & expansion

Cross-functional collaboration

Formation

Bachelor's degree in Business or related field

Outils

Sales Cloud

Service Cloud

Einstein AI

CRM software

Forecasting tools

Description du poste

The Experience

Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.

What You'll Actually Be Doing

• Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
• Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
• Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.

You're Our Person If...

• 4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
• Proven experience managing large, complex enterprise accounts with multiple stakeholders.
• You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
• Experience with adoption and renewal motions in a multi-product environment.
• You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.

Even Better If...

• You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
• You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
• You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
• Experience working on digital transformation or cloud migration initiatives.