Strategic CSM, Core (Sales & Service Clouds)

Salesforce.com, inc.; Northern (KY); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce.com, inc. is seeking a Customer Success Manager for Core (Sales & Service) Clouds who acts as a trusted advisor, aligning technical and business priorities with Signature offerings to deliver measurable value.

The role focuses on guiding health and life sciences and technology/media/telecom customers, ensuring renewal and expansion, and coordinating deliverables across Signature lifecycle with strong cross-functional collaboration.

Qualifications

• 3+ years of relevant experience in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

Responsibilities

• Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams.
• Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times) and ensure data quality.
• Develop and maintain executive relationships within customer IT and business leadership to drive value and renewals.
• Conduct quarterly reviews of feature usage to drive adoption and ensure platform stability and performance.

Skills

Customer Success

Stakeholder Management

Consulting

Communication

Tools

Sales Cloud

Service Cloud

Lightning Console

Job description

Salesforce.com, inc. is seeking a Customer Success Manager for Core (Sales & Service) Clouds who acts as a trusted advisor, aligning technical and business priorities with Signature offerings to deliver measurable value.

The role focuses on guiding health and life sciences and technology/media/telecom customers, ensuring renewal and expansion, and coordinating deliverables across Signature lifecycle with strong cross-functional collaboration.