Strategic Customer Success Manager – SaaS WMS (Remote)

Logiwa; United States; Hybride; USD 130 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible remote or hybrid work

15 days of paid time off + 5 personal days

100% employer-paid health and dental insurance

401(K) plan

Employee Assistance Program

Résumé du poste

Logiwa seeks a Customer Success Manager to be a strategic partner for customers, ensuring they leverage our platform to meet business goals. Responsibilities include managing key accounts, conducting business reviews, collaborating across teams, and identifying upsell opportunities. Candidates should have at least 5 years in Customer Success within a B2B SaaS context and strong communication skills. The position offers a salary ranging from $130,000 to $140,000, with the flexibility to work fully remote or hybrid, and comprehensive benefits including health insurance and paid time off.

Qualifications

• 5+ years of experience in Customer Success or Strategic Account Management in B2B SaaS.
• Proficiency in logistics or WMS software.
• Ability to manage a portfolio of accounts with organization and attention to detail.

Responsabilités

• Manage key accounts while ensuring customer satisfaction and retention.
• Conduct business reviews to showcase the platform's value.
• Collaborate with internal teams to resolve issues and champion customer needs.

Connaissances

Customer Success Management

Supply Chain Expertise

Communication Skills

Relationship Building

Problem Solving

Negotiation Skills

Formation

Bachelor's degree or equivalent professional experience

Description du poste

Logiwa seeks a Customer Success Manager to be a strategic partner for customers, ensuring they leverage our platform to meet business goals. Responsibilities include managing key accounts, conducting business reviews, collaborating across teams, and identifying upsell opportunities. Candidates should have at least 5 years in Customer Success within a B2B SaaS context and strong communication skills. The position offers a salary ranging from $130,000 to $140,000, with the flexibility to work fully remote or hybrid, and comprehensive benefits including health insurance and paid time off.