Customer Success Manager

Logiwa; United States; Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Flexible remote or hybrid work

15 days of paid time off + 5 personal days

100% employer-paid health and dental insurance

401(K) plan

Employee Assistance Program

Job summary

Logiwa seeks a Customer Success Manager to be a strategic partner for customers, ensuring they leverage our platform to meet business goals. Responsibilities include managing key accounts, conducting business reviews, collaborating across teams, and identifying upsell opportunities. Candidates should have at least 5 years in Customer Success within a B2B SaaS context and strong communication skills. The position offers a salary ranging from $130,000 to $140,000, with the flexibility to work fully remote or hybrid, and comprehensive benefits including health insurance and paid time off.

Qualifications

• 5+ years of experience in Customer Success or Strategic Account Management in B2B SaaS.
• Proficiency in logistics or WMS software.
• Ability to manage a portfolio of accounts with organization and attention to detail.

Responsibilities

• Manage key accounts while ensuring customer satisfaction and retention.
• Conduct business reviews to showcase the platform's value.
• Collaborate with internal teams to resolve issues and champion customer needs.

Skills

Customer Success Management

Supply Chain Expertise

Communication Skills

Relationship Building

Problem Solving

Negotiation Skills

Education

Bachelor's degree or equivalent professional experience

Job description

About the Company

Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions for modern business needs. Our Logiwa IO Fulfillment Management System supports businesses across B2C, DTC, and third‑party logistics (3PL) with an agile, scalable, and innovative approach optimized for high‑volume fulfillment.

Position Summary

As a Customer Success Manager, you will be a strategic partner for our customers, ensuring they not only achieve but exceed their business objectives by leveraging our platform. You will build and maintain deep relationships, serve as a trusted advisor and advocate, and actively promote the value of Logiwa.

Responsibilities

• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention.
• Develop a profound understanding of each customer's unique business goals and how the Logiwa platform provides maximum value.
• Conduct high‑impact business reviews to showcase value, celebrate successes, and identify new opportunities for growth.
• Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience.
• Collaborate closely with internal teams—including sales, product, and support—to resolve issues, improve workflows, and champion the customer's needs.
• Identify and execute upsell and cross‑sell opportunities for Logiwa products and services.
• Partner with our marketing team to highlight customer success stories and create powerful case studies that promote our customers’ achievements.
• Serve as the voice of the customer, providing critical feedback to shape our product roadmap and strategic direction.

Qualifications

• 5+ years of experience in a Customer Success, Strategic Account Management, or similar client‑facing role within a B2B SaaS environment.
• Proven expertise in supply chain, logistics, or WMS (Warehouse Management System) software is a significant plus.
• Exceptional communication and relationship‑building skills, with the ability to influence and negotiate at all levels.
• A proactive and strategic problem‑solver with a strong sense of ownership and a bias for action.
• Demonstrated ability to manage a portfolio of accounts while maintaining a high level of organization and attention to detail.
• Bachelor's degree or equivalent professional experience.

Salary

The salary range for this role is $130,000 – $140,000 per year, depending on years of experience. This position is also eligible for a bonus, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits

• Flexibility to work fully remote or hybrid if desired; Chicago office offers free breakfast, snacks, and weekly happy hour.
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday.
• 100% employer‑paid health and dental insurance.
• Additional insurance offerings: vision, life, legal, and pet insurance.
• 401(K) and free access to a confidential certified financial advisor.
• Employee Assistance Program—confidential counseling and advice available by phone, web, or text.
• Community engagement opportunities like quarterly volunteer days.

Note on safety: We’ll only contact you from @logiwa.com. We never request sensitive details (like bank information) during hiring.

Equal Opportunity Employer

At Logiwa we value diversity and do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We believe our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers.