Strategic Customer Success Manager, SaaS & AdTech

StatSocial; Denver (CO); On-site; USD 105,000 - 125,000; Full time

Job summary

StatSocial is seeking a Customer Success Manager in Denver to manage and nurture high-value client relationships, ensuring successful use of our Audience Intelligence Platform. You will drive renewals, identify upsell opportunities, and collaborate with product and marketing to resolve blockers and showcase client success.

You will create client reports, support quarterly business reviews, and help shape the platform roadmap with feedback from customers and internal teams.

Qualifications

• 3–6 years in customer-facing client/account management roles.
• Agency, DSP, AdTech, or marketing insights backgrounds preferred.
• SaaS background is a plus.
• Strong written and verbal communication skills.
• Experience in fast-paced environments with competing priorities.
• Extremely organized with high accountability.
• Self-starters with a collaborative, entrepreneurial spirit.
• BS/BA required.
• On-Target Earnings (OTE): $105,000 - $125,000.

Responsibilities

• Overseeing key client relationships and ensuring users are trained, supported, and nurtured.
• Ensuring client renewals and identifying cross-sell and upsell opportunities.
• Creating and updating client reports to track usage, satisfaction, and goals.
• Delivering quarterly business reviews with clients.
• Leverage the platform to create client audiences and report outcomes.
• Coordinate with leadership, product, and marketing on client success blockers.
• Identify partnerships for case studies and logo usage with marketing.
• Contribute to nurture campaigns for existing clients.
• Provide feedback to product teams to inform roadmap decisions.

Skills

Client management

Relationship management

Communication

Organization

Prioritization

Collaboration

Self-starter

Education

BS/BA

Tools

Excel

PowerPoint

Job description

StatSocial is seeking a Customer Success Manager in Denver to manage and nurture high-value client relationships, ensuring successful use of our Audience Intelligence Platform. You will drive renewals, identify upsell opportunities, and collaborate with product and marketing to resolve blockers and showcase client success.

You will create client reports, support quarterly business reviews, and help shape the platform roadmap with feedback from customers and internal teams.