Customer Success Manager

StatSocial; Denver (CO); Vor Ort; USD 105.000 - 125.000; Vollzeit

Zusammenfassung

StatSocial is seeking a Customer Success Manager in Denver to manage and nurture high-value client relationships, ensuring successful use of our Audience Intelligence Platform. You will drive renewals, identify upsell opportunities, and collaborate with product and marketing to resolve blockers and showcase client success.

You will create client reports, support quarterly business reviews, and help shape the platform roadmap with feedback from customers and internal teams.

Qualifikationen

• 3–6 years in customer-facing client/account management roles.
• Agency, DSP, AdTech, or marketing insights backgrounds preferred.
• SaaS background is a plus.
• Strong written and verbal communication skills.
• Experience in fast-paced environments with competing priorities.
• Extremely organized with high accountability.
• Self-starters with a collaborative, entrepreneurial spirit.
• BS/BA required.
• On-Target Earnings (OTE): $105,000 - $125,000.

Aufgaben

• Overseeing key client relationships and ensuring users are trained, supported, and nurtured.
• Ensuring client renewals and identifying cross-sell and upsell opportunities.
• Creating and updating client reports to track usage, satisfaction, and goals.
• Delivering quarterly business reviews with clients.
• Leverage the platform to create client audiences and report outcomes.
• Coordinate with leadership, product, and marketing on client success blockers.
• Identify partnerships for case studies and logo usage with marketing.
• Contribute to nurture campaigns for existing clients.
• Provide feedback to product teams to inform roadmap decisions.

Kenntnisse

Client management

Relationship management

Communication

Organization

Prioritization

Collaboration

Self-starter

Ausbildung

BS/BA

Tools

Excel

PowerPoint

Jobbeschreibung

StatSocial delivers the industry's leading Audience Intelligence Platform, helping marketers and AI teams build, analyze, and activate any consumer, B2B, or social audience. Powered by our patented Identity Graph and KnowledgeGraph, StatSocial unifies cross-platform signals with real purchase and household data to drive insights, paid targeting, influencer discovery, measurement, and AI model enrichment.

The Opportunity

StatSocial is looking for a Customer Success Manager with exceptional relationship management skills and a passion for helping customers succeed. Reporting directly to StatSocial's SVP of Sales & Services, this person will be responsible for managing existing customer relationships in order to ensure client success when using StatSocial's platform.

Responsibilities Will Include:

• Overseeing key client relationships and ensuring that users are properly trained, supported, and nurtured over time.
• Ensuring client renewals and identifying cross sell and upsell opportunities.
• Creating and updating client reports to track usage, satisfaction, and goals.
• Collaborating with internal stakeholders to prepare and deliver successful quarterly business reviews on a client-by-client basis.
• Leveraging the platform and excel in order to create StatSocial audiences on behalf of clients.
• Working closely with leadership, product, and marketing to communicate how clients are effectively using our platform as well as any existing blockers in clients' success.
• Collaborating with marketing in order to identify key partnerships for case studies, reference programs, and logo use on StatSocial owned pages.
• Contributing to marketing's nurture campaigns for existing clients.
• Partnering with product teams to identify areas of opportunity for platform enhancements, and serving as a primary feedback loop to inform future roadmap decisions.

Qualifications:

• 3-6 years of experience in customer-facing client/account management roles.
• Agency, DSP, AdTech, or marketing insights backgrounds preferred.
• SaaS background is a plus.
• Strong written and verbal communication skills.
• Experience working in a fast-paced environment, managing competing priorities.
• Extremely organized and have a high level of accountability for the quality and timeliness of their work.
• Self-starters with a collaborative, entrepreneurial spirit.
• Experience with Excel, Powerpoint, and similar tools.
• BS/BA required
• On-Target Earnings (OTE): $105,000 - $125,000