Strategic Enterprise Customer Success Manager

Auror Limited; Denver (CO); Vor Ort; USD 85.000 - 105.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Annual bonus

Employee stock plan

Work-life balance

Shorter work weeks

Wellness support

Health insurance

Parental leave

Professional development

Zusammenfassung

Auror in Denver, CO, is seeking a Customer Success Manager to drive long-term strategic value and deep product integration with enterprise partnerships. You will own ongoing relationships and ensure the platform becomes essential to daily operations and crime-reduction strategies.

You are a strategic, data-driven advisor who analyzes health metrics, leads engagement practices, and develops success plans to deliver measurable outcomes. Willingness to travel is expected as part of the role.

Qualifikationen

• Experience in Enterprise Customer Success or SaaS account management.
• Ability to translate engagement data into business outcomes and value.
• Comfort navigating complex organizations and influencing senior leaders.

Aufgaben

• Strategic Account Direction: Own the post-onboarding lifecycle for enterprise-level customers, defining the long-term vision and success roadmap to ensure sustained ROI.
• Drive Deep Adoption: Move beyond basic usage to ensure the platform is embedded in the customer's SOPs and culture.
• Refreshed Engagement Practices: Lead QBRs/CVRs and executive briefings focused on outcomes, not just features.
• Growth & Expansion: Partner with Retail Partnership Managers and Account Executives to identify upsell opportunities based on evolving needs.
• Outcome Analytics: Transform data into actionable insights proving the platform's value in reducing shrink and improving safety.
• Champion Development: Build relationships with senior loss prevention stakeholders to create advocates for Auror.
• Cross-Functional Advocacy: Be the Voice of the Customer for Product, guiding future platform improvements.
• Consultative Change Management: Help customers adapt processes so Auror remains central to their workflows.

Kenntnisse

Enterprise CS

SaaS experience

Strategic mindset

Data storytelling

Executive communication

Change management

Relationship building

Problem solving

Jobbeschreibung

Auror in Denver, CO, is seeking a Customer Success Manager to drive long-term strategic value and deep product integration with enterprise partnerships. You will own ongoing relationships and ensure the platform becomes essential to daily operations and crime-reduction strategies.

You are a strategic, data-driven advisor who analyzes health metrics, leads engagement practices, and develops success plans to deliver measurable outcomes. Willingness to travel is expected as part of the role.