Strategic Customer Success Manager: Growth & Retention

Smartly.io; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Smartly.io is seeking a Customer Success professional to own a portfolio of clients in our social advertising platform. You will understand client needs, drive long-term value, and ensure retention by working with internal teams and external partners.

Ideal candidates have proven experience in customer-facing roles, strong knowledge of social platforms, and the ability to translate data into practical guidance. Travel for meetings and events may be required.

Qualifications

• Relevant experience in a customer success or similar customer-facing role, with clear ownership of client relationships.
• Experience with digital/ad platforms and media agency background is a plus.
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
• Ability to work independently, manage priorities, and translate data into actionable insights.

Responsibilities

• Own assigned customer accounts end to end, serving as the primary contact and owner of outcomes.
• Grow a growing book of business by driving adoption, renewals, expansion, and advocacy.
• Proactively identify opportunities to improve customer performance and long-term value.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals.
• Represent the voice of the customer to influence sales processes and product development.

Skills

Customer success

Account management

Data-driven insights

Communication

Tools

Facebook Ads

Pinterest Ads

Snapchat Ads

Job description

Smartly.io is seeking a Customer Success professional to own a portfolio of clients in our social advertising platform. You will understand client needs, drive long-term value, and ensure retention by working with internal teams and external partners.

Ideal candidates have proven experience in customer-facing roles, strong knowledge of social platforms, and the ability to translate data into practical guidance. Travel for meetings and events may be required.