Strategic SaaS Customer Success Manager (Hybrid)

Alpine SG; United States; Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office hubs: Denver, Atlanta, Tampa

Travel for customer meetings

Job summary

Actabl is seeking a Customer Success Manager to own strategic relationships with a portfolio of customers, guiding cross-functional teams to ensure long-term value and renewal.

You will drive adoption, manage risk, and advocate for customer needs with Product and Support, leveraging data to improve journeys and expand services. This hybrid role offers offices in Denver, Atlanta, and Tampa.

Qualifications

• Bachelor’s degree required or equivalent experience in business-related field.
• Five+ years in customer-facing roles in SaaS or enterprise software.
• Experience using tools like ChurnZero and Salesforce to drive data-driven decisions.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of customers, building strong, long-term relationships.
• Provide strategic guidance and best practices, acting as a product expert and guiding customers on leveraging Actabl today while advocating for customer needs internally.
• Develop and execute joint success plans with customers to ensure milestones and outcomes.
• Conduct strategic business reviews to track progress and identify expansion opportunities.
• Drive customer engagement with proactive strategies to increase platform usage and adoption.
• Identify at-risk customers and implement remediation plans to reduce churn.
• Promote customer advocacy through success stories and reference programs.
• Provide education on product enhancements and industry best practices.

Skills

CRM

Project management

Data-driven decisions

Churn reduction

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

ChurnZero

Salesforce

Job description

Actabl is seeking a Customer Success Manager to own strategic relationships with a portfolio of customers, guiding cross-functional teams to ensure long-term value and renewal.

You will drive adoption, manage risk, and advocate for customer needs with Product and Support, leveraging data to improve journeys and expand services. This hybrid role offers offices in Denver, Atlanta, and Tampa.