Enterprise Customer Success Leader | Strategic Value & Adoption

Trustpilot, Inc.; Denver (CO); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

Full health insurance

401k matching up to 4%

Paid volunteering days

Headspace access

Parental leave

Office with rooftop and amenities

Dog-friendly office

Job summary

Trustpilot in Denver is seeking a Senior Customer Success Manager to be the strategic value owner for a portfolio of enterprise customers. You will lead post-sale onboarding, drive product adoption, and ensure executive sponsors realize measurable outcomes.

You will partner with Product, Engineering, and Marketing to capture feedback, build advocacy, and strengthen customer health through proactive risk management.

Qualifications

• 5+ years in Customer Success or Account Management managing Enterprise or Strategic customers.
• Proven ability to drive product adoption, customer satisfaction (NPS), and high-value retention.
• Technically proficient to guide enterprise customers through complex setup, integration and usage.
• Exceptional communication and executive relationship-building skills across C-suite.
• Comfortable working with large data sets to identify trends, risks, and expansion opportunities.

Responsibilities

• Lead onboarding and activation for multi-stakeholder environments to accelerate adoption.
• Drive measurable business adoption and deliver value to executive sponsors.
• Maintain customer health and recover at-risk accounts to reduce churn.
• Foster advocacy and collaboration with Marketing for case studies and references.
• Collaborate with Product and Engineering to relay customer feedback and roadmap insights.
• Maintain accurate health metrics and success plans in CRM for executive visibility.

Skills

Enterprise customer success

Executive relationship-building

Product adoption

Data-driven insights

Cross-functional collaboration

Job description

Trustpilot in Denver is seeking a Senior Customer Success Manager to be the strategic value owner for a portfolio of enterprise customers. You will lead post-sale onboarding, drive product adoption, and ensure executive sponsors realize measurable outcomes.

You will partner with Product, Engineering, and Marketing to capture feedback, build advocacy, and strengthen customer health through proactive risk management.