Strategic Customer Success Manager - Remote, Secret

Two Six Technologies; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Paid Leave

Tuition Assistance

Job summary

Two Six Technologies is seeking a Customer Success Manager to join a remote team with occasional travel across the U.S. The role blends sales, support, and product to ensure customers achieve outcomes, adopt features, and become advocates.

A Secret clearance with TS/SCI eligibility is required. Responsibilities include onboarding, adoption, relationship management, renewals, and collaboration with Product and Engineering.

Qualifications

• 5+ years in Customer Success, Account Management, or TAM in software/tech.
• Proven ability to manage post-sale relationships and renewals.
• Strong communication with executive and technical stakeholders.
• Data-driven retention and renewal strategies.

Responsibilities

• Accelerate decision velocity to identify opportunities and drive adoption.
• Onboard new customers and develop success plans.
• Build relationships across multiple stakeholder levels and conduct regular reviews.
• Monitor customer health metrics and manage renewals.
• Identify expansion opportunities and partner with sales.
• Relay product feedback to Product/Engineering and create customer-case studies.

Skills

Customer Success

Account Management

Technical Account Management

Education

Bachelor's degree

Tools

Gainsight

ChurnZero

Salesforce

Job description

Two Six Technologies is seeking a Customer Success Manager to join a remote team with occasional travel across the U.S. The role blends sales, support, and product to ensure customers achieve outcomes, adopt features, and become advocates.

A Secret clearance with TS/SCI eligibility is required. Responsibilities include onboarding, adoption, relationship management, renewals, and collaboration with Product and Engineering.