Federal Customer Success Manager: Encryption & Zero Trust

Two Six Technologies; Herndon (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid leave

Tuition assistance

Professional development

Job summary

Two Six Technologies is seeking a Customer Success Manager to support Federal and National Security customers, embedded with mission partners to ensure successful deployment of Zero Trust encryption products in high-security environments.

You will drive user adoption, manage on-site customer relationships, coordinate subscription renewals, and relay mission requirements to Engineering and Product teams to shape the roadmap. A TS/SCI w Polygraph clearance is required for this role.

Qualifications

• 2+ years of on-site customer success experience with federal or DoD customers.
• Experience managing renewals and expanding existing accounts.
• Ability to communicate cryptographic and security concepts to diverse audiences.
• Ability to work independently in high-security environments.

Responsibilities

• Guide product integration with federal customers and customer engineers.
• Maintain on-site presence to ensure user satisfaction and identify new programs.
• Coordinate renewals and monitor subscription health metrics.
• Collaborate with partners to ensure seamless integration with mission systems.
• Explain cryptographic concepts to technical operators and agency leadership.
• Gather requirements and relay feedback to Engineering/Product for roadmap.

Skills

Account management

Renewals management

Federal/National security awareness

On-site customer engagement

Strong communication

Job description

Two Six Technologies is seeking a Customer Success Manager to support Federal and National Security customers, embedded with mission partners to ensure successful deployment of Zero Trust encryption products in high-security environments.

You will drive user adoption, manage on-site customer relationships, coordinate subscription renewals, and relay mission requirements to Engineering and Product teams to shape the roadmap. A TS/SCI w Polygraph clearance is required for this role.