Strategic Key Account Success Leader (Remote)

7Seventy; United States; Hybrid; USD 100,000 - 140,000; Full time

Job summary

7Seventy is seeking an experienced Customer Success Key Account Manager to own a strategic key account, drive platform adoption, and ensure long-term retention.

You will build executive-level relationships, guide onboarding and ongoing delivery, and collaborate with cross-functional teams to resolve issues while expanding renewals, upsell, and cross-sell opportunities. This is a fully remote, U.S.-based role with travel as needed.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 8–10+ years in a customer-facing account role.
• PM certification preferred (CAPM/PMP).
• Strong organizational and communication skills.
• Experience with agile/SaaS environments.
• Willingness to travel.

Responsibilities

• Develop and execute an account strategy, including relationship mapping, value outcomes, product adoption, customer experience, satisfaction, and expansion.
• Ensure successful adoption of the platform and timely fulfillment of related services across the full lifecycle (onboarding through project close/billing).
• Serve as the primary point of contact and coordinate cross-functionally to resolve issues, relay feedback, and identify expansion opportunities.
• Monitor support tickets and guide resolution through customer support and engineering teams; avoid managing or communicating technical issues without appropriate technical support.
• Improve engagement approaches based on customer segmentation while reinforcing continuous improvement practices.
• Provide strategic direction for revenue expansion, partnering with sales leadership to align cross-sell and upsell strategies.
• Lead day-to-day management of multiple projects, including creating work plans, identifying and resolving critical issues, coordinating client meetings, and tracking progress through analytics and administrative tasks.
• Monitor customer “vital signs” using data to identify growth opportunities and account risks.
• Deliver business reviews using outcome data and recommend enhancements in areas needing improvement.
• Communicate product roadmap changes and support customers through adoption of new features and functionality.
• Define and maintain a success plan, ensure mutual expectations are understood, and communicate issues clearly and promptly.
• Align internal teams and resources to deliver execution consistent with the customer’s business goals.
• Increase lifetime value through higher adoption, customer satisfaction, and strong overall health scores.
• Identify early churn signals and drive cross-functional processes to reduce churn and increase advocacy.
• Ensure escalation processes move with speed and urgency, orchestrating the right resources as needed.
• Build and maintain executive-level relationships within customer organizations.
• Participate in departmental and organizational meetings as required.
• Follow the applicable code of conduct and related policies.
• Complete additional duties and responsibilities as assigned.

Skills

Account Management

Stakeholder Engagement

Strategic Planning

Cross-functional Collaboration

Data Analysis

Communication

Problem Solving

Adaptability

Education

Bachelor’s degree

CAPM/PMP certification

Tools

Microsoft Office

Excel

Job description

7Seventy is seeking an experienced Customer Success Key Account Manager to own a strategic key account, drive platform adoption, and ensure long-term retention.

You will build executive-level relationships, guide onboarding and ongoing delivery, and collaborate with cross-functional teams to resolve issues while expanding renewals, upsell, and cross-sell opportunities. This is a fully remote, U.S.-based role with travel as needed.