Remote Customer Success Manager — Secret/TS/SCI Eligible

twosixtechnologies; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

twosixtechnologies is seeking a Senior Customer Success Manager to guide customers through implementation, build success plans, and promote active product usage from a remote position with travel. You will manage post-sale relationships and coordinate with product and engineering teams to ensure outcomes.

You will track customer health, conduct executive reviews, renewals, and identify expansion opportunities with sales, while communicating feedback to product leadership for strategic

Qualifications

• Minimum 5 years in customer success or account management.
• Experience with post-sale relationships and quarterly business reviews.
• Ability to track health, renewals, and retention.
• Experience collaborating with product, engineering, and sales.
• Willingness to travel up to 10%.

Responsibilities

• Guide customers through implementation and setup, create success plans, and encourage active product use.
• Build relationships with executive and technical stakeholders and hold regular business reviews.
• Track customer health signals, identify retention risks, and manage renewals.
• Identify expansion opportunities and coordinate with sales on growth.
• Bring customer feedback to product and engineering teams.
• Prepare strategic materials and present plans to government and military audiences.

Skills

Customer success

Account management

Executive reviews

Stakeholder management

Cross-functional collaboration

Communication

Education

Bachelor’s degree in business, communications, computer science, or related field

Job description

twosixtechnologies is seeking a Senior Customer Success Manager to guide customers through implementation, build success plans, and promote active product usage from a remote position with travel. You will manage post-sale relationships and coordinate with product and engineering teams to ensure outcomes.

You will track customer health, conduct executive reviews, renewals, and identify expansion opportunities with sales, while communicating feedback to product leadership for strategic