Strategic Customer Success Manager - Remote + Equity

Standard Metrics; Oregon; Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Flexible vacation

Paid parental leave

Equity package

Regular offsites

Job summary

Standard Metrics is hiring a Customer Success professional to own the post-sale lifecycle and maximize value for venture-backed clients. You will cultivate relationships, understand client goals, drive platform adoption, and own renewals and upsells across a managed book of customers.

You will collaborate with Sales, Data, and Product teams to translate customer insights into actionable improvements and deliver outcomes that reduce churn and boost lifetime value.

Qualifications

• 2+ years in a client-facing role, ideally in customer success or account management.
• Proven track record with strategic relationships and driving value realization to ensure retention.

Responsibilities

• Cultivate long-term relationships with customers and connect with key stakeholders across the business.
• Develop deep understanding of customers' business requirements, challenges, and goals to drive outcomes and grow references.
• Proactively manage relationships across the customer lifecycle from deployment to renewal.
• Drive platform utilization and provide best-practice recommendations to increase adoption.
• Own renewals and upsells for assigned customers, addressing churn risk and forecasting revenue growth.
• Lead Partnership Reviews to align on priorities, review usage, and outline product roadmap changes.
• Advocate for customers with Product and Engineering to ensure voices are heard within the company.

Skills

Relationship management

Renewals & upsells

Executive communication

High-growth experience

Independent work

Time management

Cross-functional collaboration

Job description

Standard Metrics is hiring a Customer Success professional to own the post-sale lifecycle and maximize value for venture-backed clients. You will cultivate relationships, understand client goals, drive platform adoption, and own renewals and upsells across a managed book of customers.

You will collaborate with Sales, Data, and Product teams to translate customer insights into actionable improvements and deliver outcomes that reduce churn and boost lifetime value.