Strategic Customer Success Manager (Remote, Growth)

Order; United States; Híbrido; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base + variable compensation

Growth opportunities

401(k) plan

SaaS product knowledge

Fast-paced environment

Flexible time off

Medical/dental/vision

Parental leave

Resumo da oferta

Order.co is seeking a Customer Success Manager to own the post-sale & post-implementation experience for a growing portfolio of customers. This role focuses on ensuring ongoing value, driving adoption, and achieving strong net revenue retention.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding through retention and expansion, acting as a trusted advisor to Operations and Finance stakeholders across organizations of varying size.

Qualificações

• 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment.
• Consistently met and/or exceeded revenue and/or retention targets.
• Experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles.
• Excellent at building strong business relationships with end users and C-level decision-makers.
• Action-oriented, results driven, and able to work in a team environment.
• Able to prioritize autonomously and seek help when necessary.
• Excellent and collaborative communicator across written and verbal mediums.
• Self-aware, team-focused and able to provide insight into process optimization.

Responsabilidades

• Own the full post-sale customer journey and build strong relationships with Operations and Finance professionals at small, medium, and large organizations.
• Retain and grow a rapidly expanding book of business.
• Serve as the expert and go-to consultant for purchasing and payments best practices.
• Dig deep to understand clients' business goals and educate them how to leverage their Order subscription to meet these goals.
• Increase our share of wallet with clients while mitigating churn and driving NRR.
• Collaborate with Operations & Product to translate customer feedback into platform improvements.
• Monitor account Support ticket volume and elevate risk proactively.
• Work with Management to analyze trends and identify strategic opportunities.

Conhecimentos

Account Management

Customer Success

Relationship Building

Communication

CRM Experience

Cross-functional

Autonomy

Teamwork

Descrição da oferta de emprego

Order.co is seeking a Customer Success Manager to own the post-sale & post-implementation experience for a growing portfolio of customers. This role focuses on ensuring ongoing value, driving adoption, and achieving strong net revenue retention.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding through retention and expansion, acting as a trusted advisor to Operations and Finance stakeholders across organizations of varying size.