Remote Customer Success Manager: Strategic Partner + Equity

Common Room; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Unlimited Paid Time Off

Monthly Remote Stipend

401(k) self contribution

Job summary

Common Room is seeking a Customer Success Manager to be a trusted partner for our clients, focusing on business outcomes and customer experience.

As a remote position, you will collaborate with major clients and internal teams, shaping the customer success strategy while driving retention and expansion efforts. The role offers competitive compensation ranging from $100,000 to $150,000 OTE, including equity ownership and benefits.

Qualifications

• 5+ years of relevant work experience in customer success or account management.
• Proven experience in driving customer retention and expansion.
• Experience in SaaS, technology, or software industries preferred.

Responsibilities

• Build relationships with key clients and serve as their primary point of contact.
• Oversee contract renewals and identify upsell opportunities.
• Collaborate with clients to develop tailored account plans.

Skills

Customer-facing experience

Strong communication skills

Strategic thinking

Customer retention

SaaS experience

Tools

Salesforce

CRM systems

Job description

Common Room is seeking a Customer Success Manager to be a trusted partner for our clients, focusing on business outcomes and customer experience.

As a remote position, you will collaborate with major clients and internal teams, shaping the customer success strategy while driving retention and expansion efforts. The role offers competitive compensation ranging from $100,000 to $150,000 OTE, including equity ownership and benefits.