Remote Customer Success Manager - Scale Adoption & Value

OneStream; Santa Fe (NM); Remoto; USD 95.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Descrizione del lavoro

OneStream is seeking a Commercial Customer Success Manager to manage a large, primarily digital portfolio of customers with a focus on adoption, value realization, retention, and advocacy. The role combines strategic partnership with scalable, technology-enabled engagement to deliver measurable outcomes.

Based in the West Region, the candidate will collaborate across Sales, Delivery, and Product teams, leveraging data insights and AI-powered capabilities to drive growth, renewals, and customer

Competenze

• Professional Experience: Minimum of 5 years overall.
• Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company.
• Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.
• Relationship Management: Proven experience in building and managing strong customer relationships.
• Finance Process Knowledge: Conceptual understanding of key finance processes

Mansioni

• Partner with sales to complete a comprehensive sales transition process.
• Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
• Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal.
• Understand customer's OneStream contractual agreements (Cloud/SaaS, Term, etc.).
• Understand customer's contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
• Manage and execute the customer's onboarding process.
• Develop strong working relationships with your customers and their delivery team.
• Establish and execute cadence-based “Business Review” meetings with your customer.
• Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal.
• Align with Customer Success leadership on regional metrics.
• Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers.
• Promote awareness of Regional OneStream Communities and customer educational events.
• Keep management informed of progress and obstacles on your portfolio of customers.
• Customer Advocacy- Learn and understand what customers value in their partnership with OneStream.
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.
• Champion your customer's requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME's, Product Mgmt. etc.).
• When necessary, be the respectful challenger to set and manage your customer's expectations.

Conoscenze

team player

communication skills

verbal & written

relationship building

problem solving

organizational skills

self-motivated

attention to detail

analytical abilities

customer service

priorities management

Formazione

Degree in Business/Finance/IT

Descrizione del lavoro

OneStream is seeking a Commercial Customer Success Manager to manage a large, primarily digital portfolio of customers with a focus on adoption, value realization, retention, and advocacy. The role combines strategic partnership with scalable, technology-enabled engagement to deliver measurable outcomes.

Based in the West Region, the candidate will collaborate across Sales, Delivery, and Product teams, leveraging data insights and AI-powered capabilities to drive growth, renewals, and customer