Strategic Customer Success Manager (Remote)

GovCIO; Tallahassee (FL); A distancia; USD 135.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Descripción de la vacante

GovCIO is hiring a Customer Success Manager (CSM) to support VA Data Modernization initiatives. This fully remote role within the United States focuses on onboarding, improving intake processes, and delivering high-quality support for users accessing modern data platforms.

The CSM will manage a portfolio of internal customers, develop strong relationships with stakeholders, and collaborate with product, engineering, and enablement teams to realize customer value.

Formación

• Bachelor’s degree in Information Technology, Engineering, or technical discipline (or commensurate experience).
• 8 years of experience in project management or a similar role.
• 3+ years of experience in customer success, account management, or a related field—proven enterprise outcomes.
• Ability to build and navigate relationships across complex organizations.

Responsabilidades

• Own a portfolio of internal customers and build relationships across their organizations.
• Understand customers' strategic goals, team structure, and decision-makers.
• Collaborate with product, engineering, marketing, and support to track customer value.

Conocimientos

Relationship building

Communication skills

Project management

Customer onboarding

Analytical thinking

PowerPoint templates

Data analysis (spreadsheets)

Database querying

Educación

Bachelor’s degree in IT/Engineering or commensurate experience

Herramientas

Databricks

Microsoft Azure

SQL

Descripción del empleo

GovCIO is hiring a Customer Success Manager (CSM) to support VA Data Modernization initiatives. This fully remote role within the United States focuses on onboarding, improving intake processes, and delivering high-quality support for users accessing modern data platforms.

The CSM will manage a portfolio of internal customers, develop strong relationships with stakeholders, and collaborate with product, engineering, and enablement teams to realize customer value.