Remote Customer Success Manager – Data Modernization

GovCIO; Springfield (IL); Remote; USD 135,000 - 155,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development

Certification Assistance

Referral Bonus

Internal Mobility

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Customer Success Manager to support VA Data Modernization efforts. You will manage a portfolio of federal customers, drive platform adoption, and ensure a smooth onboarding experience for users accessing modern data platforms.

You will collaborate with product, engineering, and support teams to deliver measurable value and maintain robust customer documentation. Remote work within the United States is offered with a focus on enterprise outcomes.

Qualifications

• Bachelor’s degree or equivalent in IT/engineering or a related technical field.
• 8+ years in project management or similar role.
• 3+ years in customer success or related field with enterprise experience.
• Proven ability to navigate complex organizations and build relationships.
• Strong data analysis, PowerPoint template creation, and data querying skills.
• Excellent communication and customer service abilities.
• Experience onboarding users and provisioning access workflows.

Responsibilities

• Own a portfolio of internal customers and build deep relationships across their organizations.
• Understand customers' goals, teams, stakeholders, and desired outcomes.
• Collaborate with product, engineering, marketing, and support to realize and report customer value.
• Collect insights to drive platform adoption and scale use cases.
• Maintain thorough account documentation and success plans.
• Create customer success playbooks and engagement templates.

Skills

Relationship building

Data analysis

PowerPoint templates

SQL queries

Onboarding & provisioning

Customer service

Process documentation

Education

Bachelor’s degree in IT/Engineering or commensurate experience

Tools

Azure

Databricks

SQL

Python

Job description

GovCIO is hiring a Customer Success Manager to support VA Data Modernization efforts. You will manage a portfolio of federal customers, drive platform adoption, and ensure a smooth onboarding experience for users accessing modern data platforms.

You will collaborate with product, engineering, and support teams to deliver measurable value and maintain robust customer documentation. Remote work within the United States is offered with a focus on enterprise outcomes.