Senior Manager, Customer Success — Enterprise Growth & Retention

Charter Communications

Chicago (IL)

Remote

USD 71,000 - 183,000

Full time

7 days ago

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Job summary

Charter Communications, a national broadband and communications leader, is seeking a Senior Manager of Customer Success to lead a skilled team serving complex enterprise customers. You will drive outcomes across multi-technology environments, coordinating with Sales, Delivery, and Support to ensure customer value and satisfaction.

You will establish playbooks, govern renewals, and identify expansion opportunities while maintaining executive relationships and guiding teams through onboarding,

Qualifications

Bachelor's degree and 8+ years in related field.
Experience leading Customer Success teams.
Experience in B2B technology or services environments.
Ability to manage complex customer relationships and escalations.

Responsibilities

Lead and develop a team of Customer Success professionals for enterprise customers.
Establish accountability and performance standards across the team.
Drive.value realization, retention, and expansion across portfolios.
Collaborate with Sales, Delivery, Operations, Consulting, Support, and Engineering.
Lead executive-level conversations and customer reviews to ensure outcomes.
Monitor portfolio health and intervene as needed to protect outcomes.

Skills

Leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Customer success

Education

Bachelor's degree in related field

Job description

You will establish playbooks, govern renewals, and identify expansion opportunities while maintaining executive relationships and guiding teams through onboarding,

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