Strategic Customer Success Manager

Spectrum; Philadelphia (Philadelphia County); Remote; USD 90,000 - 150,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III to oversee a portfolio of customers, ensuring successful adoption of RapidScale solutions and delivering an exceptional experience. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to align on business outcomes and maximize value for customers.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities while building trusted relationships with both customers

Qualifications

• Bachelor's degree in a related discipline with 6 years of experience or alternative combinations as described in the posting.
• Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology/services environment.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate across cross-functional teams in a matrixed organization.

Responsibilities

• Manage a portfolio of assigned customers as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption and health to identify opportunities and risks, and drive value realization.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure a seamless customer experience.
• Lead quarterly business reviews and renewals readiness activities.
• Escalate issues and coordinate internal resources for timely resolutions.

Skills

Customer Success

Account Management

Relationship management

Communication

Cross-functional collaboration

CRM experience

Problem-solving

Education

Bachelor's degree in a related discipline

Tools

CRM software

Job description

Spectrum is seeking a Customer Success Manager III to oversee a portfolio of customers, ensuring successful adoption of RapidScale solutions and delivering an exceptional experience. You will work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to align on business outcomes and maximize value for customers.

The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities while building trusted relationships with both customers