Strategic Customer Success Manager IP Tech US Accounts

DeepIP; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

DeepIP is seeking a Customer Success Manager to own the relationship with US clients, IP law firms and corporate patent teams. You will work closely with our Head of Success and collaborate with Product, Tech, Sales and Marketing.

Based in New York, you will manage a portfolio of 30–40 key accounts, guiding onboarding, adoption, renewals and expansion. You’ll serve as the first point of contact for users, provide training, handle escalations, and identify upsell opportunities to drive growth.

Qualifications

• Experience owning a portfolio of enterprise clients is preferred.
• Experience with onboarding, adoption, renewals and expansion.
• Ability to handle escalations and train users.

Responsabilités

• Own a portfolio of around 30 to 40 key accounts.
• Run the full account lifecycle: onboarding, adoption, renewal and expansion.
• Be the first point of contact for client users: questions, training sessions, escalations.
• Prepare renewals early and spot upsell and cross-sell opportunities.
• Bring client feedback to Product and Tech with concrete examples.
• Help shape our Customer Success processes and playbooks as the team grows.

Connaissances

Client relationship

Onboarding

Renewals

Cross-selling

Training sessions

Escalation handling

Communication

Description du poste

DeepIP is seeking a Customer Success Manager to own the relationship with US clients, IP law firms and corporate patent teams. You will work closely with our Head of Success and collaborate with Product, Tech, Sales and Marketing.

Based in New York, you will manage a portfolio of 30–40 key accounts, guiding onboarding, adoption, renewals and expansion. You’ll serve as the first point of contact for users, provide training, handle escalations, and identify upsell opportunities to drive growth.