Patent Prosecution Success Architect

Reed Technology and Information Services LLC Company; Horsham (PA); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Flexible hours

Wellbeing initiatives

Job summary

LexisNexis Intellectual Property Solutions seeks a Customer Success Manager to help customers realize value from our product suite through training, demos and strategic engagement.

You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

Qualifications

• Equivalent experience in a customer-facing role (e.g., CS, account management).
• Ability to work independently and manage multiple client relationships.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Experience using generative AI tools for research, drafting, and analysis.

Responsibilities

• Increase awareness and drive usage of LN content, products, and services.
• Identify revenue and growth opportunities within accounts.
• Demonstrate deep product knowledge and support Product, Sales, and Marketing.
• Create and deliver customer presentations to show value and differentiators.
• Provide training and joint calls with the sales team.
• Analyze the competitive landscape and report findings to Product/Marketing.
• Use AI tools to boost research, communications, training content, and usage analysis.

Skills

Customer facing

Independent

Troubleshooting

Excellent communication

Generative AI tools

CRM system

Cross-functional collaboration

Willingness to travel

Tools

Salesforce

ChatGPT

Claude

Copilot

Job description

LexisNexis Intellectual Property Solutions seeks a Customer Success Manager to help customers realize value from our product suite through training, demos and strategic engagement.

You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.