Strategic Patent Prosecution Customer Success Manager

Relx Plc; Horsham (PA); Hybrid; USD 72,000 - 119,000; Full time

Job summary

LexisNexis Intellectual Property Solutions is seeking a Patent Prosecution Customer Success Manager to enhance client adoption of IP solutions. The role focuses on training, demonstrations, and strategic engagement to maximize value for innovators and legal teams.

The position requires strong communication, collaboration with cross-functional teams, and the ability to travel up to 25% to support customers in the US Northeast region.

Qualifications

• Equivalent experience in a customer-facing role.
• Ability to travel approximately 25%.

Responsibilities

• Serve as a subject matter expert for LexisNexis Intellectual Property product suite and drive value through training, presentations, demonstrations, and engagement.
• Identify revenue and growth opportunities within assigned accounts and markets.
• Demonstrate deep product knowledge and act as a resource for Product, Sales and Marketing teams.
• Create and deliver customer presentations to drive usage and communicate value propositions and differentiators.

Skills

Customer-facing experience

Independent work

Communication skills

Generative AI proficiency

CRM experience (Salesforce)

Travel readiness

Tools

Salesforce

Job description

LexisNexis Intellectual Property Solutions is seeking a Patent Prosecution Customer Success Manager to enhance client adoption of IP solutions. The role focuses on training, demonstrations, and strategic engagement to maximize value for innovators and legal teams.

The position requires strong communication, collaboration with cross-functional teams, and the ability to travel up to 25% to support customers in the US Northeast region.