Patent Prosecution Success Lead

LexisNexis

Pennsylvania

On-site

USD 90,000 - 120,000

Full time

23 hours ago

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Job summary

LexisNexis Intellectual Property Solutions is seeking a Customer Success Manager who will be a subject matter expert for the IP product suite, helping customers realize value through training, presentations, demonstrations, and strategic engagement. You will work with customers and internal teams to drive adoption and deliver exceptional experiences.

Travel about 25% and collaborate with Product, Sales, and Marketing; leverage generative AI tools to increase efficiency in research,

Qualifications

Equivalent experience in a customer-facing role.
Strong independence and multi-client management.
Excellent verbal, written and presentation skills.
Proficiency with generative AI tools and awareness of privacy considerations.
Experience using a CRM system such as Salesforce.
Willingness to travel approximately 25%.

Responsibilities

Build and strengthen customer relationships to drive adoption and value realization.
Deliver training, presentations, and demonstrations to customers.
Identify revenue and growth opportunities within accounts; collaborate with Sales/Marketing.
Coordinate with Product, Sales and Marketing to communicate feedback and enhancements.
Leverage AI tools to improve efficiency in research, communications, training content, and usage analysis.