Customer Success Manager (US)

DeepIP; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

DeepIP is seeking a Customer Success Manager to own the relationship with US clients, IP law firms and corporate patent teams. You will work closely with our Head of Success and collaborate with Product, Tech, Sales and Marketing.

Based in New York, you will manage a portfolio of 30–40 key accounts, guiding onboarding, adoption, renewals and expansion. You’ll serve as the first point of contact for users, provide training, handle escalations, and identify upsell opportunities to drive growth.

Qualifications

• Experience owning a portfolio of enterprise clients is preferred.
• Experience with onboarding, adoption, renewals and expansion.
• Ability to handle escalations and train users.

Responsibilities

• Own a portfolio of around 30 to 40 key accounts.
• Run the full account lifecycle: onboarding, adoption, renewal and expansion.
• Be the first point of contact for client users: questions, training sessions, escalations.
• Prepare renewals early and spot upsell and cross-sell opportunities.
• Bring client feedback to Product and Tech with concrete examples.
• Help shape our Customer Success processes and playbooks as the team grows.

Skills

Client relationship

Onboarding

Renewals

Cross-selling

Training sessions

Escalation handling

Communication

Job description

About Us

DeepIP is helping patent agents and attorneys streamline the process of drafting patent applications. This product leverages the latest advances in AI-like foundation models-to accelerate the fundamental steps involved in building these applications. In 2026, we have experienced tremendous growth, and we're looking for passionate, driven individuals to help us accelerate further and reach new heights.

We are a team of collaborative hustlers, ambitious learners, and ownership champions. If you're excited about a fast-paced, flexible environment where growth is celebrated and every day brings new possibilities, join us on this exciting journey.

As we build DeepIP, we are looking for passionate, driven individuals to join us in Paris.

About the role

As a Customer Success Manager at DeepIP, you will own the relationship with our US clients, IP law firms and corporate patent teams, and help them get the most out of the product. You work closely with our Head of Success, and with Product, Tech, Sales and Marketing.

What you will do

• Own a portfolio of around 30 to 40 key accounts
• Run the full account lifecycle: onboarding, adoption, renewal and expansion
• Be the first point of contact for client users: questions, training sessions, escalations
• Prepare renewals early and spot upsell and cross-sell opportunities
• Bring client feedback to Product and Tech with concrete examples
• Help shape our Customer Success processes and playbooks as the team grows

About you

You are

• Based in New York, with an easy commute to our Brooklyn office
• Driven and energetic: you take ownership and carry topics through to the end
• At ease with senior clients: you listen first, and you handle difficult conversations calmly
• Structured: you manage projects across several teams
• A quick learner with a sharp mind: you master complex topics and explain them simply

A background in the IP ecosystem (law firm, patent practice, corporate IP) or a technical background is a plus.

Recruitment Process

1. Screening Call - A 30-minute conversation to get to know you and your motivations.
2. Focus Interview - Meet team members to assess fit, skills, and alignment with our mission.
3. Business Case - A role-relevant task to showcase your capabilities and approach to problem-solving.
4. Founder Interview - Final chat with one of our co-founders to align on vision and long-term fit.

If you thrive in a fast-paced, ambitious, and super flexible environment, where collaboration, ownership, and a hunger for growth are celebrated, join us on this exciting journey.

DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, colour, religion, national origin, protected veteran status or on the basis of disability.

Applying at DeepIP is also the opportunity to access a broader network. Should we not proceed with a job offer, we would be pleased to refer you to the Talent Club. The talent club was created by Serena and aims at offering talents great opportunities in innovative companies (Dataiku, Malt, Libeo...)