Strategic Customer Success Manager: Enterprise Growth

WP Engine; Asheville (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Company stock options

Health benefits

Fertility benefits

401(k) with 4% match

Generous vacation time

Wellness days

Home office stipend

Calm subscription

Employee assistance program

Pet insurance options

Growth opportunities

Job summary

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for high-value accounts, coordinating with sales, marketing, product, and support to drive revenue retention and growth. The role focuses on building long-term partnerships and delivering customer value.

The ideal candidate will manage executive-level relationships, develop strategic account plans, monitor adoption, and guide renewals while identifying expansion opportunities within a portfolio of Enterprise

Qualifications

• Bachelor's degree in business or related field is required.
• Minimum of five years in account or customer success management with revenue growth success.
• Strong communication, presentation, and negotiation skills.

Responsibilities

• Cultivate executive-level partnerships with key stakeholders within accounts.
• Develop strategic account plans with short- and long-term objectives.
• Monitor usage, adoption, and churn risk; conduct regular business reviews.
• Own renewal lifecycle and negotiate terms for annual/long-term agreements.
• Identify expansion opportunities and collaborate with sales on closures.
• Triage and resolve customer questions with cross-functional teams.

Skills

Account management

Customer success management

Communication

Negotiation

Presentation

Education

Bachelor's degree in business related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to act as a trusted advisor for high-value accounts, coordinating with sales, marketing, product, and support to drive revenue retention and growth. The role focuses on building long-term partnerships and delivering customer value.

The ideal candidate will manage executive-level relationships, develop strategic account plans, monitor adoption, and guide renewals while identifying expansion opportunities within a portfolio of Enterprise