Strategic Customer Success Manager – Growth & Retention

Applied Systems; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Birthday Bonus Day

Job summary

Applied Systems in Chicago is seeking a Customer Success Manager to join our Account Management team. You will manage relationships with assigned customer accounts, drive product adoption, and demonstrate ROI across health metrics.

The role emphasizes reducing churn, growing revenue, and building customer advocacy. Travel up to 15% for meetings and events; knowledge of Salesforce and strong presentation skills will help you stand out.

Qualifications

• 2–3 years of experience in a customer success or customer-facing role
• Strong verbal and written communication skills
• Expertise in customer success best practices and customer retention
• Ability to organize and prioritize tasks and projects with high attention to detail
• Empathetic to customer frustrations and needs, with experience working with customer and senior executive stakeholders
• Creative problem solver, able to identify underlying problems, not just symptoms
• Excellent presentation skills, both creating and presenting in client-facing meetings

Responsibilities

• Maintain a customer-centric attitude across all client interactions, delivering first-class service that drives high NPS scores
• Collaborate with internal teams to resolve customer issues, communicate product requests, and deliver excellent service on a timely basis
• Set appropriate expectations with customers to position Applied’s team and products for success
• Understand, analyze, and solve challenging customer requests using creative solutions
• Develop and implement account plans to drive customer retention and grow the relationship
• Lead quarterly business reviews covering perceived value, usage metrics, areas for improvement, wins and milestones, and new product features
• Build a deep understanding of customer business initiatives and partner with customers and Applied teams to reach those goals through Strategic Success Planning
• Analyze customer health metrics and engagement using internal tools and usage data, feeding insights back to product and service teams to drive continuous improvement, and championing customer advocacy across Applied departments to ensure a consistent experience
• Travel up to 15% for team meetings and customer events, as required

Skills

Customer success

Communication

Problem solving

Presentation skills

Prioritization

Empathy

Tools

Salesforce

Job description

Applied Systems in Chicago is seeking a Customer Success Manager to join our Account Management team. You will manage relationships with assigned customer accounts, drive product adoption, and demonstrate ROI across health metrics.

The role emphasizes reducing churn, growing revenue, and building customer advocacy. Travel up to 15% for meetings and events; knowledge of Salesforce and strong presentation skills will help you stand out.