Remote Customer Success Manager — Drive Retention & Revenue

IVANS Insurance Solutions; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

A Bonus Day for Your Birthday

Job summary

Applied Systems is seeking a Customer Success Manager to join the Account Management team and nurture relationships with assigned customers, ensuring high satisfaction, product adoption, and ROI realization. The ideal candidate will focus on revenue growth through retention and advocacy while adapting to shifting priorities.

The role requires 2–3 years in customer success or related fields, strong communication skills, and familiarity with customer success best practices.

Qualifications

• 2–3 years in a customer success or customer-facing role with proven track record.
• Strong customer success practices and retention focus.
• Excellent verbal and written communication; presentation skills.

Responsibilities

• Manage relationships with assigned customer accounts to ensure high satisfaction and ROI.
• Collaborate with internal teams to resolve issues and deliver timely service.
• Lead quarterly business reviews and map account plans to drive retention and growth.
• Analyze customer health metrics and usage to identify opportunities for value realization.
• Travel up to 15% for team meetings and customer events.

Skills

Customer success

Account management

Communication

Presentation skills

Sales

Customer relationships

Tools

Salesforce

Job description

Applied Systems is seeking a Customer Success Manager to join the Account Management team and nurture relationships with assigned customers, ensuring high satisfaction, product adoption, and ROI realization. The ideal candidate will focus on revenue growth through retention and advocacy while adapting to shifting priorities.

The role requires 2–3 years in customer success or related fields, strong communication skills, and familiarity with customer success best practices.