Enterprise Retail Customer Success Manager – Hybrid Growth

The Bronx; Chicago (IL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Work directly with leading retail andg

High visibility role with executive‑l​

Hybrid work environment with flexibl​

Opportunity to help shape a growing CS

in the US

Job summary

Scion Staffing, Inc. is seeking an experienced Customer Success Manager for our client, a retail customer engagement platform and POS specialist, in Chicago.

The role focuses on managing and growing strategic relationships with major US retail clients, ensuring onboarding, adoption, and expansion of marketing technology solutions. You will act as a trusted advisor to senior client stakeholders, drive measurable business outcomes, and collaborate across Product, Engineering, Delivery, and

Qualifications

• 5+ years of Customer Success, Account Management, Consulting, or Client Services within SaaS/Marketing/CRM tech.
• Experience managing large enterprise clients, preferably US retailers.
• Strong stakeholder management with senior executives.
• Experience leading onboarding and transformation programs for technology platforms.
• Commercially minded with a track record of retention and account expansion.

Responsibilities

• Lead onboarding and implementation programs for enterprise retail clients, ensuring successful deployment and adoption of marketing technology solutions.
• Build and maintain relationships with executive and operational stakeholders across client organizations.
• Develop customer success plans aligned to client objectives and revenue growth targets.
• Drive product adoption, value realization, retention, and expansion opportunities.
• Coordinate cross-functionally with Product, Engineering, Delivery, and Commercial teams to resolve client challenges and deliver strategic initiatives.
• Conduct regular business reviews, performance reporting, and roadmap discussions with clients.
• Identify opportunities to optimize customer engagement, loyalty, retail media, and promotional effectiveness through the platform.

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Excellent Communication

Job description

Scion Staffing, Inc. is seeking an experienced Customer Success Manager for our client, a retail customer engagement platform and POS specialist, in Chicago.

The role focuses on managing and growing strategic relationships with major US retail clients, ensuring onboarding, adoption, and expansion of marketing technology solutions. You will act as a trusted advisor to senior client stakeholders, drive measurable business outcomes, and collaborate across Product, Engineering, Delivery, and