Strategic Customer Success Manager - Revenue Growth

Applied Systems; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

A Bonus Day for Your Birthday

Job summary

Applied Systems in the United States is seeking a Customer Success Manager to join the Account Management team and nurture assigned customer accounts, ensuring adoption, high satisfaction, and ROI realization.

You will drive revenue growth through retention, low churn, and strong customer advocacy while collaborating with internal teams to resolve issues, implement plans, and conduct quarterly reviews.

Qualifications

• Minimum of 2-3 years of experience in a customer success or customer-facing role.
• Expertise in customer success best practices and customer retention.
• Excellent presentation skills, both creating and presenting in client-facing meetings.

Responsibilities

• Maintain a customer-centric attitude across all client interactions, delivering first-class service that drives high NPS scores.
• Collaborate with internal Applied teams to resolve customer issues, communicate product requests, and deliver excellent service on a timely basis.
• Set appropriate expectations with customers to position Applied’s team and products for success.
• Understand, analyze, and solve challenging customer requests using creative solutions.
• Develop and implement account plans to drive customer retention and grow the relationship.
• Lead quarterly business reviews covering perceived value, usage metrics, areas for improvement, wins and milestones, and new product features.
• Build a deep understanding of customer business initiatives and partner with customers and Applied teams to reach those goals through Strategic Success Planning.
• Analyze customer health metrics and engagement using internal tools and usage data, feeding insights back to product and service teams to drive continuous improvement, and championing customer advocacy across Applied departments to ensure a consistent experience.
• Travel up to 15% for team meetings and customer events, as required.

Skills

Communication

Customer success

Stakeholder management

Presentation skills

Problem solving

Tools

Salesforce

Job description

Applied Systems in the United States is seeking a Customer Success Manager to join the Account Management team and nurture assigned customer accounts, ensuring adoption, high satisfaction, and ROI realization.

You will drive revenue growth through retention, low churn, and strong customer advocacy while collaborating with internal teams to resolve issues, implement plans, and conduct quarterly reviews.