Customer Success Manager: Grow Revenue & Retention

Applied Systems; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Holiday and vacation time

Wellness days

Birthday bonus day

Job summary

Applied Systems, a leading insurance technology company, is seeking a Customer Success Manager to join the Account Management team. You will manage relationships with assigned customer accounts, ensuring high satisfaction, product adoption, and ROI.

The role focuses on driving revenue through retention and advocacy, with travel up to 15% and hub-location alignment in the US (Chicago, Atlanta, Dallas). Competitive base salary ranges from $65,000 to $95,000 USD.

Qualifications

• Minimum of 2-3 years of experience in a customer success or customer-facing role.
• Experience implementing customer success best practices and driving retention.
• Ability to analyze customer health and present insights to stakeholders.

Responsibilities

• Maintain a customer-centric attitude across all client interactions to drive high NPS.
• Collaborate with internal teams to resolve issues and communicate product requests.
• Lead quarterly business reviews and develop account plans to drive retention and growth.
• Travel up to 15% for team meetings and customer events.

Skills

Communication skills

Customer success experience

Problem solving

Presentation skills

Stakeholder management

Sales/retention

Salesforce

Tools

Salesforce

Job description

Applied Systems, a leading insurance technology company, is seeking a Customer Success Manager to join the Account Management team. You will manage relationships with assigned customer accounts, ensuring high satisfaction, product adoption, and ROI.

The role focuses on driving revenue through retention and advocacy, with travel up to 15% and hub-location alignment in the US (Chicago, Atlanta, Dallas). Competitive base salary ranges from $65,000 to $95,000 USD.