Enterprise Customer Success & Growth Lead

MD-Staff - Applied Statistics & Management Inc.; Temecula (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

MD-Staff - Applied Statistics & Management Inc. is seeking a Customer Success professional to drive retention and growth among enterprise clients in healthcare SaaS. You will meet with clients to understand objectives, analyze product usage, and design plans to reach business goals post-implementation.

The role emphasizes proactive stakeholder engagement, strong communication, and cross-functional collaboration to ensure client success and satisfaction across large accounts.

Qualifications

• 2+ years of experience in Customer Success or related client-facing role.
• CPMSM certification preferred.
• Experience in healthcare credentialing, privileging, and/or provider enrollment preferred.
• Knowledge of medical staff services and healthcare provider workflows preferred.

Responsibilities

• Drives retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Maintains a cadence of communicating with customers about their adoption trends, product experience, and mining opportunities for deeper engagement
• Assesses customer needs and designs a focused plan to reach their business goals
• Marshalls resources across the organization as needed to support customer needs
• Represents the voice of the customer to inform our sales process, product roadmap, and implementations
• Conducts workflow and optimization evaluation and training
• Offers product solutions to pain points
• Ongoing focus on client retention and satisfaction

Skills

Client relationships

Communication

Stakeholder management

Presentation skills

Data analysis

Problem solving

Project management

Healthcare industry knowledge

SaaS experience

Executive presence

Education

CPMSM certification

Job description

MD-Staff - Applied Statistics & Management Inc. is seeking a Customer Success professional to drive retention and growth among enterprise clients in healthcare SaaS. You will meet with clients to understand objectives, analyze product usage, and design plans to reach business goals post-implementation.

The role emphasizes proactive stakeholder engagement, strong communication, and cross-functional collaboration to ensure client success and satisfaction across large accounts.