Customer Success Manager

ChurnZero; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

A customer growth technology firm is seeking a Customer Success Manager to serve as a strategic advisor for clients, focusing on relationship building and renewal strategies. The role involves managing a portfolio of accounts, driving product adoption, and collaborating with multiple teams for revenue growth. Ideal candidates will have 2-3 years of experience in customer success or account management and proficiency with tools such as Salesforce and HubSpot. This remote position offers a competitive salary of $70k to $75k with additional OTE potential.

Qualifications

• Minimum of 2-3 years proven experience in customer success or account management.
• Experience with CSPs and CRMs.
• Strong communication and negotiation skills.

Responsibilities

• Manage and grow relationships with accounts as a strategic business advisor.
• Develop complex renewal strategies and negotiations for mutual benefits.
• Collaborate with sales and teams to drive revenue growth.

Skills

Customer success management

Communication skills

Negotiation skills

Strategic thinking

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Hubspot

ChurnZero

Job description

We’re looking for a strategic and relationship-driven Customer Success Manager to join our team. In this role, you’ll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. You’ll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, we’d love to hear from you.

Job Details

• Job Title: Customer Success Manager
• Classification: Exempt
• Reports to: Manager, Customer Success
• Location: Remote – US-based
• Target Salary Range: $70k to $75k annual base salary
• Target OTE Range: $75k to $87k annual OTE target

Responsibilities

• Manage and grow relationships with accounts by acting as the customer’s strategic business advisor
• Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
• Establish long-term relationships with POCs and other key stakeholders to drive outcomes that contribute to mutual success
• Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
• Build a strong pipeline of expansion opportunities by having value discussions within customers’ CX teams as well as other business units
• Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
• Ensure customer satisfaction by proactively addressing any issues or concerns
• Collaborate with sales and other teams to drive revenue growthAccurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
• Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customer’s success
• Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications

• Minimum of 2-3 years proven experience in customer success or account management
• Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
• Ability to use time productively and efficiently using the tools and resources available
• Strong communication and negotiation skills
• Ability to think strategically and identify revenue growth opportunities
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to work independently and manage a large portfolio of large accounts
• Bachelor's degree or equivalent experience in a related field

About ChurnZero

ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.