Strategic Customer Success Manager: Growth & Renewals

Bulletproof Solutions Inc; Waltham (MA); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401(k) Plan

Disability & Life Coverage

Bonuses & Recognition

Paid Time Off

Volunteer Time

Certification Reimbursement

Community Involvement

Résumé du poste

Bulletproof Solutions Inc. in Waltham, MA, seeks a Customer Success Account Manager (CSAM) to own strategic relationships within an assigned portfolio. You’ll act as trusted advisor, align business goals with service delivery, and drive retention, satisfaction, and growth.

You will orchestrate internal teams, manage renewals, and lead executive reviews with mid-to-large accounts. Hybrid work model and opportunities to influence enterprise deployments are offered.

Qualifications

• 3-5 years in Customer Success, Account Management, or Program Management within MSP/MSSP environments.
• Proven ability to manage mid-to-large accounts with complex service needs and multiple stakeholders.
• Analytical and data-driven thinker able to identify trends and demonstrate ROI.
• Demonstrated success in retention and growth initiatives (renewals, cross-sell, upsell).
• Excellent organizational skills with experience managing multiple engagements.

Responsabilités

• Strategic Relationship Ownership: primary relationship manager for assigned accounts, fostering long-term partnerships and measurable outcomes.
• Account Planning & Growth: develop account plans to identify priorities, risks and opportunities for renewal and expansion.
• Value Realization: connect service outcomes to business goals; lead business reviews.
• Service Orchestration: coordinate across internal teams to ensure SLA adherence and proactive issue resolution.
• Renewals & Growth: manage renewal timelines and participate in upsell/cross-sell conversations.
• Health & Risk Management: monitor satisfaction, usage, and performance; address risks.
• Customer Advocacy: represent customer feedback to improve service, process, and product alignment.
• Strategy & Activity Documentation: maintain account notes and renewal activities in CRM.

Connaissances

Customer Success

Account Management

Analytical Thinking

Stakeholder Management

Organizational Skills

Proactive Leadership

Outils

Salesforce

Description du poste

Bulletproof Solutions Inc. in Waltham, MA, seeks a Customer Success Account Manager (CSAM) to own strategic relationships within an assigned portfolio. You’ll act as trusted advisor, align business goals with service delivery, and drive retention, satisfaction, and growth.

You will orchestrate internal teams, manage renewals, and lead executive reviews with mid-to-large accounts. Hybrid work model and opportunities to influence enterprise deployments are offered.