Strategic Customer Success Manager: Drive Adoption & ROI

Tanium

Durham (NC)

Hybrid

USD 88,000 - 134,000

Full time

6 days ago

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Job summary

Tanium is seeking a customer-facing professional to ensure customers realize value from Tanium, driving retention and expansion. The role collaborates with Sales, Solution Engineers, and Domain Architects to tailor adoption strategies and strengthen relationships.

The position requires a blend of strategic insight and hands-on execution in a hybrid setup based in Durham, NC. Ideal candidates have 5+ years in customer success or related fields, with a passion for solving IT optimization problems

Qualifications

5+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model.
Demonstrated consulting and project management skills with strategic relationships that drive business value.
Working knowledge of endpoint technology and the areas of major business outcomes for a CIO.

Responsibilities

Ensure successful business outcomes for customers leading to retention and expansion by collaborating with the account team.
Understand customer complexity and create a path to full Tanium platform adoption and expansion.
Develop and maintain relationships to align with customer business needs.
Identify how Tanium can be integrated into customer processes to increase ROI and expansion.
Perform data management activities to drive adoption and value, including Value Plans and risk tracking.